Moscow and Paris, September two 2020
Atos, a world-wide leader in digital transformation, has successfully introduced a world-wide assist job for its new shopper PERI, a single of the world’s premier producers and suppliers of formwork and scaffolding techniques, to give assist for additional than 7,000 PERI staff members across 56 nations around the world.
Because the begin of this agreement, which started in November 2019, the firm has successfully executed three introductory phases, which now give a centralized buyer assist desk to assist additional than 7,000 PERI staff members worldwide. Atos not only improved the quality of assistance and improved consumer fulfillment, but also minimized assistance prices.
“In different regions of PERI’s existence, the IT assist assistance was fragmented – someplace the operate was carried out with nearby contractors, someplace the complications had been solved by the firm’s have sources. Synergy with Atos authorized us to unify the assistance shipping process, establish a widespread thought for monitoring results and determine vital general performance indicators, which simplified the two the method of contacting assist and its manage by the management,” said Pavel Puzanov, IT Supervisor of Eastern and Northern Europe, PERI GmbH.
In the present phase, Atos fully offers first line assist, which includes each day assist concerns these kinds of as incident management, details requests, entry management in addition to assist of business purposes. Atos is now starting the subsequent period which will give 2nd line assist for PERI consumers. New instructions of digital transformation of the shopper are becoming formulated and talked over.
“Having entered the operational period of the job at the time of the world-wide pandemic crisis, when staff members are switching to a remote mode of operate, and consumer requests are acquiring a different character because of to modifications in the firm, we still managed to well timed reply to the prevailing situations and be flexible in offering services throughout the COVID-19 interval, whilst observing all the conditions of the SLA,” said Sergey Klyuev, Head of Infrastructure and IT Solutions of Atos in Russia.
The PERI international consumers assist job has turn out to be a single of the premier Atos assignments in Russia in conditions of its geography. Giving assistance in Russian, English and German, Atos managed to fulfill the large demands of the shopper for the degree of language capabilities of the staff.
“Thanks to cooperation with PERI, our professionals had been able to after once again exhibit the abilities of Atos in Russia on the international industry, offering quality assistance to additional than 7,000 consumers all-around the earth. We are open to even further assignments with PERI and are ready to give flexible assist to the shopper in the changing industry situations,” said Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a world-wide leader in digital transformation with a hundred and ten,000 staff members in seventy three nations around the world and yearly profits of € twelve billion. European range a single in Cloud, Cybersecurity and Significant-General performance Computing, the Group offers stop-to-stop Orchestrated Hybrid Cloud, Massive Knowledge, Small business Applications and Electronic Place of work solutions. In the British isles & Eire Atos provides business technological innovation solutions for some of the country’s premier general public and private sector organisations The Group is the All over the world Info Engineering Partner for the Olympic & Paralympic Video games and operates less than the makes Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), stated on the CAC40 Paris inventory index.
The purpose of Atos is to enable style the potential of the details house. Its abilities and services assist the advancement of know-how, instruction and exploration in a multicultural approach and lead to the advancement of scientific and technological excellence. Across the earth, the Group allows its customers and staff members, and customers of societies at significant to stay, operate and establish sustainably, in a safe and safe details house.
World-wide: Laura Fau | [email protected] | +33 6 seventy three 64 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-ninety three